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Public services +
The CY Cergy Paris University library is committed to improving the quality of its customer service by taking part in the Services Publics + scheme.
This is an international program designed to make the user experience a priority. You can find details of the 8 commitments here, and more informations on your public services here. Since the start of the 2024 school year, our teams have set up cross-functional working groups. For more information, please visit the official page.
The aim: to design actions to guarantee a quality welcome, whether in person or online, by telephone or by post, and to encourage supportive support.
Public servants commit to services :
- + Relatives
- + Simples
- + Efficient
Our commitments :
- In a spirit of mutual respect, you'll be given a warm welcome and the right to make mistakes*
- You can easily get in touch with your public services.
- You benefit from support tailored to your personal situation.
- You request is processed within the announced.
- Clear, simple, accessible information.
- You have access to our service quality results.
- Your opinion is taken into account to improve our service.
- Working with you to limit our impact on the environment.