Student life
A lookback at Relaxbrary in your CY library
from May 4, 2026 to May 11, 2026
Sarcelles library
Establishment's life
Published on April 30, 2026– Updated on May 4, 2026
Results of the satisfaction survey and our answers to your suggestions
Discover the results of the annual survey allowing to determin the users's satisfaction rate of the services and of the support offered by the university library.
The goal of this survey is to show the involvment of the CY Paris CERGY University library in the quality's improvement of the reception, by taking part in the Public Service + plan.
In order to know more on Public Service + , visit our dedicated page.
We received :
You can find the answers to your suggestions on the posters in your CY libraries.
Here are a few examples of answers we could give :
Thank you for all your suggestions !
The goal of this survey is to show the involvment of the CY Paris CERGY University library in the quality's improvement of the reception, by taking part in the Public Service + plan.
In order to know more on Public Service + , visit our dedicated page.
We received :
- 834 answers
- 195 suggestions
- 96.5% users satisified
You can find the answers to your suggestions on the posters in your CY libraries.
Here are a few examples of answers we could give :
| Library | User's suggestion | Library's response |
| Cerclades | "Have the right to have a snack, and a better distribution of silent rooms and group rooms" | - Fancy a snack ? The groud floor leisure area and the patio are available to have a cold meal or a snack. |
| Sarcelles | "Extend the library : more space, more computers" | - The library considers the possibility to add individual rooms and group rooms. Don't hesitate to use the mezzanine in the meantime. |
| Chênes | "A.C in the summer" | - The library offers fans thanks to the item loan service, you are welcomed to borrow them. |
| Gennevilliers | "Everything is perfect ! Yet, in my opinin, the opening hours are not convenient because we often finish class at 6.00 P.M and unfortunately, the library closes at 5:30 P.M. It is cold." | - Unfortunately, the building's heating is linked to the city's heating system and turning it on is not in ur power. We often signal the issue to the city's service in order to improve your working conditions. / We can't extend our opening hours. You can go to André Malraux's library, located at 6 Luth avenue. |
| Neuville | "Everything is fine, it is a very quiet place to study, the network's throughput remains very low, which is unfortunate to make online document research. | - The Wi-Fi's quality depends the place where you sit in the library. In case of connexion issues, computers are available to surf on the internet. |
| Saint-Martin | "More plug sockets please" | - Renovation works were conducted during the year adding many socket plugs, especially on the mezzanine with "terminals", as well as in group rooms ! |
Thank you for all your suggestions !
